At SixSevenZy, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be requested and processed.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The product was delivered damaged or defective

• The incorrect product was delivered

• There is a verified quality issue with the product

All refund requests must be made within 24–48 hours of receiving the order.

Non-Refundable Items

The following items are not eligible for refunds:

• Perishable items such as cakes, desserts, and food products

• Customized or personalized products

• Sale or discounted items

• Products damaged due to improper handling after delivery

Refund Request Process

To request a refund, please contact us at hello@sixsevenzy.com with:

• Your order number

• A brief description of the issue

• Clear images of the product (if applicable)

Our team will review your request and respond within a reasonable timeframe.

Refund Approval & Processing

Once approved, refunds will be processed using the original payment method. The time taken for the refund to reflect may vary depending on your bank or payment provider.

Cancellations

Orders can only be cancelled if the request is made before order processing begins. Once processing or dispatch has started, cancellations and refunds may not be possible.

Exchange Policy

Exchanges may be offered at the discretion of SixSevenZy, subject to product availability and the nature of the issue.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Phone:
Sri Lanka: +94 71 933 0011 / +94 77 961 5283
Australia: +61 433 336 710 / +61 433 770 273

Email: hello@sixsevenzy.com

Addresses:
37/4 Papiliyana Road, Nugegoda
20/641, Wilahena Road, Kelaniya

Last Updated: January 2026